Returns & Exchanges

At Rough Trade, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of receipt provided they are in their original, sealed condition.

Return Process

• 1.
  Initiate Your Return

  Log in to your account or visit our returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully pack your items in their original packaging, ensuring vinyl records and delicate media are well-protected to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.